Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to make things right. If you receive hair that you do not like, no worries! If the bindings are still attached, send it back for a full refund. If you'd like to exchange for something else, we can send you photos to make sure the replacement is to your liking.
Inspect your hair prior to installation. Please do not install something that you do not like. Once the hair is installed, our hands are tied, and it makes it incredibly difficult for us to help you. Please check our Return Policy for detailed instructions.
Why does my curly hair look short?
Your curly hair is not short! The hair is measured when it is pulled straight. Also, shipping can cause the curl pattern to be compacted. Use a measuring tape and pull the hair to verify hair length.
If I order today, when will it be shipped?
Most orders will ship the same day if ordered before 6p eastern (weekends and federal holidays excluded). We wash every piece before shipping it to you. If it is still drying, it will go out the next day. Orders after 6p will be shipped the next business day.
Do you sell Burmese curly?
We've traveled to Burma, and the women there do not have curly hair. Burmese is a name used by manufacturers to give certain curly hair a more appealing, exotic sounding, origin. It's marketing. If you would like a pattern that resembles "Burmese" Curly, please check out our Soft Curl, or Loose Curl patterns.
How many pieces for a full look?
For a full head we generally recommend two pieces for lengths 12"-16", three pieces for lengths 18"-22", and four pieces for lengths 22" and longer. Our customers use between 2-6 pieces depending on the look they are trying to achieve. As a rule of thumb, remember that the longer the hair, the shorter the weft will be.